CMDB skepticism makes ITSM fun
The IT Skeptic says the CMDB tidal wave is actually a ripple. This blogger has called CMDB software a bloated dead elephant, among other things. Normally the phrase “IT Service Management” sends me into a narcoleptic coma, while the marketing person spends the next several minutes trying to revive me. But this Web site could change all that.
If ITIL or CMDB implementation have you in tears, this is the site for you.

From a recent blog posting: One wonders how many people “doing” CMDB are in fact putting in an asset database, or license management, or some other user-defined version of CMDB. Or how many are there where “doing” means Fred has been told to come up with something in his spare time with no budget. Or where “doing” means we bought a tool that says CMDB on the brochure but we haven’t got past implementing network alerting or incident tickets yet.
Admittedly, recent research from SearchDataCenter.com shows increasingly more people are “doing” something with CMDB. Keep your eye out for mockery from the IT Skeptic once we publish it. I’ll be looking forward to it.
Posted in Configuration and change management, IT Governance: ITIL, ITSM, COBIT | 1 Comment »
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